Lisa Francis

Professional Experience

Lisa leads Sentinel’s client experience strategy, setting companywide goals to strengthen customer satisfaction and build long-term brand loyalty. She conducts research and gathers client feedback to better understand customer needs, behaviors, and preferences, using those insights to guide meaningful improvements.

Lisa also works to keep Sentinel’s products and services competitive and aligned with the evolving needs of clients and the marketplace. Drawing on her long tenure with Sentinel, she brings a broad perspective that connects client insights with business strategy to support both current and future client success.

Fun fact about Lisa: She has visited 10 countries outside of the U.S. but has never traveled to our closest neighbors, Canada or Mexico.

Educational Background and Certifications

• Salem State University – Bachelor of Science – Business Administration