What Employees Still Don't Understand About Their Benefits – and How Employers Can Address It

Even the best benefits package can fall short if employees don’t understand how to use it. Recent market research shows that 58% of insured adults reported a problem using their insurance in the past 12 months, and 51% said at least one aspect of their coverage is hard to understand.¹ Coverage doesn’t automatically equal comprehension, and those gaps can lead to frustration, underutilization, and lower trust in the benefits experience.

As employers prepare for fall communications and open enrollment, now is the time to help make benefits education easier for employees to understand and navigate. In this webinar, we’ll walk through where employees most often get lost – from plan choice to the moment of care – and how unclear, jargon-heavy communication quietly erodes trust. Join us as we discuss:

• Where employees get confused most often, from cost mechanics to network rules and point-of-care decisions

• How unclear benefits communication can affect employee trust

• A practical employer action plan to help support better understanding, engagement, and the overall benefits experience this fall

This webinar is provided for educational purposes only and is not intended to provide legal, tax, benefits, or plan administration advice. Any discussion of coverage, eligibility, or benefits is general in nature. Actual benefits and terms are governed by the applicable plan documents, policies, and carrier contracts.

1. 3 Kirzinger, Ashley, Bryan Wu, and Audrey Kearney. KFF Survey of Consumer Experiences with Health Insurance. KFF, 5 Apr. 2023, https://www.kff.org/private-insurance/poll-finding/kff-survey-of-consumer-experiences-with-health-insurance/.